Refund policy
At ASMIEE, every saree is carefully selected, inspected and packed before dispatch. We want
customers to receive the product in the condition and description presented on our website. This
policy explains when a return, exchange, replacement or refund may be requested.
Eligibility for Return or Replacement
A request may be considered only when one or more of the following applies:
A product different from the product ordered has been delivered.
The product arrives in a visibly damaged condition.
The product has a verified manufacturing defect that was present at the time of delivery.
A material component specifically mentioned in the product description is missing from the
package.
The product delivered materially differs from the description displayed on the product page.
Reasons Not Eligible for Return
Unless required by applicable law, returns or exchanges will not be accepted for:
Change of mind, personal dislike or preference after delivery.
Minor variation in colour caused by photography, lighting, editing or device-screen settings.
Minor irregularities, weave variations, slubs, knots or texture differences that are
characteristic of handloom, handcrafted or traditionally woven sarees.
Occasion cancellation, gifting changes or delayed personal plans.
Damage caused after delivery through handling, storage, washing, ironing, alteration, fall/pico
work, blouse cutting, staining, perfume, cosmetics or any other use.
Products purchased during a final-sale promotion where the product page clearly identifies the
item as non-returnable, subject to applicable law.
Products that have been worn, draped for extended use, washed, dry-cleaned, altered or
returned without original tags and packaging.
Return Request Timeline
The customer must contact ASMIEE within 48 hours of recorded delivery. Requests made after this
period may be declined unless applicable law requires otherwise. The request must include the
order number, registered customer details, a clear description of the concern, photographs of the
product and packaging, and the required unboxing video.
Mandatory Unboxing Video
For claims relating to damage, missing items, incorrect products or tampered packaging, the
customer must provide one continuous and unedited video showing the sealed outer package,
shipping label, opening of the package and the complete product received. Edited, paused or
incomplete videos may not be accepted as proof of the condition at delivery.
Condition of Returned Product
An approved return must be sent back in the same condition in which it was received. The saree
must be unused, unworn, unwashed, unaltered and free from stains, odour, perfume, makeup, pet
hair or damage. Original tags, blouse piece where applicable, brand packaging, invoice and
accessories must be included.
Return Approval and Collection
A return is not automatically approved merely because a request has been submitted. ASMIEE will
first review the submitted evidence. If approved, return instructions will be shared. Depending on
serviceability, ASMIEE may arrange reverse pickup or ask the customer to ship the parcel using a
traceable courier. No parcel should be sent without written approval.
Inspection
All returned products are subject to a quality inspection after receipt. If the product does not meet
the approved return conditions, the return may be rejected and the product may be sent back to
the customer. Additional shipping charges may apply where legally permissible.
Replacement and Exchange
For an eligible claim, ASMIEE may offer a replacement of the same product. If the same product is
unavailable, the customer may be offered another product of equal value, store credit, or a refund.
Any exchange is subject to stock availability and written confirmation.
Refunds
Once an eligible return passes inspection, the approved refund will be initiated to the original
payment method. The amount may take 7-10 business days after initiation to reflect, depending on
the payment provider or bank. Shipping, COD, gift-wrapping or convenience charges may be nonrefundable unless the return is due to an error attributable to ASMIEE or applicable law requires
otherwise.
Refused or Undeliverable Orders
If an order is refused at delivery, remains unclaimed or is returned because of an incorrect or
incomplete address provided by the customer, ASMIEE may deduct actual forward and return
shipping costs from any eligible refund, where legally permissible.
Return Contact
Email: asmieebyarchana@gmail.com
Phone: 9165563429
Please mention the order number in all communication.